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Logistics Operations

As an Operations Virtual Assistant you will be tasked with performing essential transportation tasks. Tasks include quoting customer requests, scheduling pickups, tracking shipments during transit, locating trucks, among other tasks. It is imperative that these tasks are performed correctly from day one and requires extra days of training which is why the starting compensation for Operations VAs is marginally higher than other positions.

  • Respond to customer rate requests
  • Scheduling pending shipments
  • Call in pickups
  • Track and trace existing shipments
  • Locate Available Equipment
  • Shipment updates to sales and customer
  • Complete Carrier Packets
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Sales Prospecting

A Prospecting Virtual Assistant will primarily be responsible for calling up leads and sorting poor leads from warm and hot leads. During prospecting, a PVA will maintain detailed data and documentation on daily calls, warm and hot lead data, and also look to set leads up with appointments with our client. PVA may also be required to do some level of admin work as deemed necessary by the client’s business needs.

  • Warm and Cold Calling potential shippers
  • Lead Screening and Qualification
  • Prospect Follow up
  • Lead Nurturing
  • Web/Video Appointments
  • Coordinate local Sales Appointments
  • Sales Prospecting VAs have greater income potential, earning commissions per new closed deal
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Voice Support

A Voice Support Virtual Assistant is primarily responsible for administrative tasks such as answering phone calls, providing team support, customer service, dispatch, retrieving paperwork, data entry, updating CRM notes and managing follow-up calls. Based on client requirements, a Voice Support VA may also be asked to perform other tasks such as managing other communication channels such as email inbox, chat, social media, etc. This role is expected to be 100% voice during full shift.

  • Answering Company Phone calls
  • Filtering emails
  • Existing Client Follow-up
  • Follow-up Phone CAlls
  • Dispatch
  • Escalations
  • Manage Social Media Communication Inboxes
  • Important: Choose ‘Customer Service’ in the form field for the position you are applying for